Introducing Scalable Outbound Sales Processes in Long-Term Care

Century is a healthcare services company specializing in rehabilitation consulting, staffing, and therapy management for long-term care facilities. The company partnered with Whistle to broaden outbound outreach to nursing home operators and introduce structured, repeatable sales development processes. Whistle supported Century with campaign design, outbound execution, and HubSpot-based sales operations.

6 Months

Campaign Duration

Outbound

Campaign Type

2

No of SDRs

Key Performance Indicators

$197K

$ value of pipeline generated

Meeting Held Rate

88%

Of Meetings Booked were Held

Estimated SQL ROI

3X

Estimated Return On Investment

Revenue Growth Realized

$40K

Estimated Revenue Generated

Private

Funding Stage

251-500

Headcount

United States

HQ location

Hospitals/Healthcare (Long-term Care)

Target Industry

United States

Target Location

Decision-makers at nursing home operators and long-term care facilities

Target Persona

Century is a healthcare services company specializing in rehabilitation consulting, staffing, and therapy management for long-term care facilities.

Challenges Faced

  • Highly relationship-driven sales environment with long sales cycles
  • Difficulty reaching and engaging decision-makers at scale
  • Complex service offerings that require significant explanation and trust
  • Limited internal resources to design, manage, and execute outbound campaigns consistently

Our Solution

  • Designed structured outbound sales campaigns focused on clearly defined buyer personas
  • Developed specific messaging frameworks to clarify Century’s value proposition
  • Executed outbound outreach using LinkedIn-sourced contact data rather than mass marketing
  • Worked directly within Century’s HubSpot environment to support campaign execution and contact management

“What was most valuable was having resources to drive campaign specifics in a consistent process. It pushed us to clarify our message, define our target market, and execute in a structured way. Even where results were limited, it helped us build capabilities we didn’t have before.” — Steve Helmke, Former Chief Strategy Officer, Century

Results Achieved

  • Expanded Century’s HubSpot contact database with targeted prospects
  • Improved internal clarity around messaging, campaign structure, and target markets
  • Enabled the creation of additional marketing materials and website refinements
  • Provided clear insight into the limitations of outsourced outbound sales for highly relationship-based healthcare services

Future Outlook

Building on the structural foundation and messaging clarity established during the partnership, Century is well-positioned to leverage its refined HubSpot operations and targeted contact database for sustained outreach. The company will continue to integrate these scalable outbound processes with their deep industry relationships to navigate long-term care's complex, relationship-driven sales cycles. By maintaining this disciplined approach to lead generation and market definition, Century aims to further expand its footprint across the healthcare services sector.

Key Learning

Sustaining Scalable Outreach

Having established structured outbound processes and messaging frameworks, Century is positioned to maintain consistent engagement with nursing home operators using their refined HubSpot environment.

Leveraging Enhanced Sales Capabilities

The company will continue to utilize the internal sales capabilities and targeted contact database developed during the engagement to drive more efficient, data-backed prospecting.

Integrating Structure with Industry Expertise

Century will focus on blending these new, repeatable sales systems with their deep industry relationships to navigate the complex, high-trust sales cycles inherent to the long-term care sector.

Proven success with companies
in your industry

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